Cancellation and Refund Policy

Last updated: 15.08.2026

This Cancellation and Refund Policy regulates the cancellation, refund, and modification policy for event registration services offered through the indigoevents.co platform by SRT Etkinlik Yönetimi Tur. Org. Tic. Ltd. Şti. ("Company").

1. Right of Withdrawal

Pursuant to Article 15(1)(g) of the Distance Contracts Regulation under Consumer Protection Law No. 6502:

"The right of withdrawal cannot be exercised for contracts related to accommodation, transportation of goods, car rental, food-beverage supply, and utilization of leisure time for entertainment or recreation purposes that must be performed on a specific date or period."

Event registrations are excluded from the scope of the legal right of withdrawal as they pertain to a service to be performed on a specific date. This is clearly stated in the Pre-Contractual Information Form and the Distance Sales Agreement before payment.

2. Cancellation by Participant

While there is no legal right to withdraw from the contract, please contact the company for special circumstances.

3. Cancellation Request

Submit your cancellation request to info@molevent.com.tr with:

Full name
Registration number (REG-XXXXXX)
Event name
Reason for cancellation
Bank/card details for refund (IBAN)

4. Refund Process

Cancellation requests are evaluated within 5 business days.
Approved refunds are processed within 14 business days.
Credit card payments: Refund is credited to the original payment card. It may take 2-10 business days depending on your bank.
Bank transfers: Refund is made via bank transfer to the IBAN provided in the application.

5. Registration Type Change

Requests to change registration type (e.g., from Junior Member to Full Member) are evaluated based on the availability of the relevant registration type. Additional payment or refund may apply.

6. Registration Transfer

A participant's request to transfer their registration to another person may be processed free of charge with the Company's approval, provided written notice is given at least 7 days before the event.

7. Cancellation by the Company

In the event of full cancellation by the Company:

All participants receive a 100% refund of the amount paid.
Refunds are processed within 14 business days from the cancellation notice.
Participants are notified via email.

8. Postponement Due to Force Majeure

In case of postponement due to natural disaster, epidemic, war, terrorism, state of emergency, or legal restrictions:

Existing registrations are automatically transferred to the new date.
Participants unable to attend on the new date may request a refund.
In force majeure cases, the refund period may extend up to 30 business days.

9. Program Changes

Changes to speakers, session times, venue, or program content do not constitute event cancellation and do not give rise to a right of refund.

10. Contact

Company: | SRT Etkinlik Yönetimi Tur. Org. Tic. Ltd. Şti.
Email: | info@molevent.com.tr
Phone: | +90 530 879 83 01
Address: | Merdivenköy Mah. Fahrettin Kerim Gökay Cd. No:169/7 Kadıköy, İstanbul, Turkey

11. Disputes

For disputes regarding cancellation and refund processes, Consumer Arbitration Boards and Consumer Courts have jurisdiction within the monetary limits determined by the Ministry of Commerce.